At UniFirst, we're proud that “customers are the focus of everything we do.” Accordingly, we provide each customer with our rock solid service promise, a promise of satisfaction that goes beyond mere words.
You've heard the promises from companies before – guarantees that the service you receive…will be exactly what you expect or you don't pay. But when you feel you're not getting all the services you're supposed to…you find you have to jump through hoop after hoop in order to get all that you were promised.
Well, that's not the case with UniFirst. With us…it's all about your complete satisfaction, Which is why we provide our solid Performance Guarantee and a simple procedure to communicate and address any performance concerns you may have. If you let us know of any service shortcoming… in accordance with our process…and we do not meet your expectations…you don't pay for those weekly charges until the issue is resolved.
It's that simple. And we like to keep it that way…because not only do we want all our customers to know precisely what they can expect from us…we also want our own UniFirst staff to know precisely what's expected of them. We guarantee to help you meet the consistent, professional employee uniform look you and your business deserves. And we guarantee your uniforms and facility service supplies are delivered as expected and on schedule.
Our rock-solid Performance Guarantee means that…any time we don't deliver precisely what we say we will…you won't pay for the shortcoming. It's that simple. That's UniFirst.