Choosing the Best Uniform Company

Compare now, avoid potential issues later

You know that work uniforms enhance your business image, promote your business, and are a great benefit for employees. Now you want to choose the best uniform company. But how do you know which is the top uniform supplier? Should you go with the largest uniform company? Or would a smaller, local uniform vendor be better to meet your employee workwear needs?

With UniFirst, you get the best of both worlds. We're a nationwide supplier with more than 225 locally operated service facilities throughout the U.S. and Canada. That means we're close by and ready to handle all your uniforming needs.

Here's a useful list of questions to consider when comparing uniform suppliers:

 

UniFirst
Alternate
Supplier
Will the supplier go above and beyond to ensure you receive all of your cleaned garments on time each week?
Extra measures, such as counting the garments four times prior to each delivery or offering a scan-in system with on-demand reporting, help eliminate garment shortages.
Yes, box is checked
No, box is not checked

Does the supplier professionally press every work shirt?
All of your work shirts should be individually pressed—at no additional charge—to give you that sharp, crisp look.
Yes, box is checked
No, box is not checked

Do they inspect garments weekly for quality, and repair and replace items without you asking?
Maintaining quality workwear and projecting a consistent business image are vital and should never come with “surprise” costs. Automatic weekly 10-point inspections of every garment help ensure needed repairs and replacements are made before you have to ask. Average garment replacements at 18–24 months, sooner than the industry average, is an indicator that the supplier takes this responsibility seriously.
Yes, box is checked
No, box is not checked

Can you get size exchanges when you need them?
People's bodies often change, and you'll want a uniform provider with the flexibility to change with them and one who values maintaining your professional business image.
Yes, box is checked
No, box is not checked

Will making routine changes to your program be simple, allowing you to spend time on more important business?
A local route sales representative who is empowered to make ongoing changes to your program on the spot, like new orders, program modifications, exchanges, etc., can save you administrative time and headaches.
Yes, box is checked
No, box is not checked

Does the route sales representative who'll be visiting you each week have a true professional commitment to service?
Companies that implement required training programs for route sales representatives, like a specialized Service Certification Program, demonstrate the value they place on delivering quality customer service. And when representatives' compensation is directly related to high customer satisfaction levels, you win.
Yes, box is checked
No, box is not checked

Does the supplier have a formal “goodwill” system?
Regular one-on-one visits with you to check service performance and your level of satisfaction help keep overall customer satisfaction high.
Yes, box is checked
No, box is not checked

Will you receive an easy-to-read weekly invoice with no hidden or unexpected charges?
Any invoice should be clear and understandable, and show exactly what you're paying for, designating charges by product and individual wearer, and itemizing all ancillary charges.
Yes, box is checked
No, box is not checked

Does the supplier provide a team of three dedicated local service professionals assigned specifically to your account?
Problems or questions may arise at any time. A reliable supplier will be ready to take your call and guarantee 24-hour response times and quick resolutions. Personalized oversight and assistance from a local route sales representative, a customer service representative, and a service manager keep your program running smoothly.
Yes, box is checked
No, box is not checked

Is there an absolute service guarantee?
A service promise should spell out exactly what will be delivered—and state that if it's not delivered, you won't pay. More importantly, make sure there is language in the contract identifying a process that allows you to cancel in the event of poor performance.
Yes, box is checked
No, box is not checked

Do they offer over as many as 24,000 in-stock items and hundreds of thousands total items to choose from?
Being able to find workwear that fits your company's exact needs and wants is important. You shouldn't have to settle.
Yes, box is checked
No, box is not checked

Can they produce vibrant, high-resolution garment emblems and embroidery?
Having state-of-the-art personalization services like this helps enable you to design and feature your unique business image in the exact look and colors you desire.
Yes, box is checked
No, box is not checked

Are their garments made and assembled in North America at company-owned, ISO 9001:2008-certified manufacturing plants?
The ability to rely on skilled workers held up to ISO standards ensures the highest quality workwear made with materials, processes, and services designed to fit your requirements.
Yes, box is checked
No, box is not checked

 

Now that you've compared suppliers, does speaking with a UniFirst representative make sense? Give us a call so we can help answer any questions you may have. We'd love the opportunity to show you firsthand what the UniFirst Difference is all about.

Learn more about The UniFirst Difference. Call (800) 455-7654.

 
 
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